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Successful organisations have one common central focus
-
Customers.
When all is said and done, goods aren't sold:
products and services are bought. Customers are
individuals, not a mindless group of buyers.
In today's competitive environment, first rate
customer
service and
care is widely acknowledged to be crucial to keeping
customers, and developing new ones. Whether you are selling a
product, or delivering a service, ensuring that you are dealing with
the customer in a positive manner, at all points in your business,
is essential.
At JamBerry Ltd
we provide training for people. Customer
Service
training is for people
who have to interact with customers, anywhere in their organisation.
We adopt a practical, interactive style of training
to ensure that participants are able to draw the most out of the
course and understand how to apply the learning points to their own
situation and needs.
Who do we train?
Anyone who has to deal with customers or manage the
customer interface.
What do we cover?
On a typical one day course we will address:
-
Why Customer
Service
is important and how, when and
where it takes place
-
Ways of building successful customer relationships
every time
-
Identify effective communication techniques in
person and on the telephone
-
Explore how to identify and meet customer needs
-
Review different behaviour styles and their
impact on others
-
Develop a strategy for dealing with difficult
people
-
Build a personal action plan to develop their
customer care skills further
This is a one-day highly interactive workshop
using a range of practical exercises.
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